［1］A J Veal． Leisure and Tourism Policy and Planning （Second Edition ），CABI，Publishing
［2］Alan D．AMA Handbook for Customer Satisfaction：A Complete Guide to Research．Planning & Implementation，1997：20
［3］Albrecht K．Customer value．Executive Excellence，1994，（11）：14
［4］Aliza Fleischer，Anat Tchetchik．Does Rural Tourism Benefit from AgricultureTourismManagement，2005，26：493‐501
［5］Anderson J C，Narus，J A．Capturing the value of supplementary service．HarvardBusiness Review，1995，（73）：75
［6］Anne‐Mette Hjalager．Agricultural Diversification into Tourism：Evidence ofA European Community Development Programme．TourismManagement，1996，17（2）：103‐111
［7］Anthony J Fedler．Are Leisure，Recreation，and Tourism Interrelated．AnnalsofTourism Research，1987（14）：311‐313
［8］Antreas D，Athanassopoulos．Another look into the agenda of customer satisfaction：focusing on service providers’ own and perceived viewpoints．InternationalJournal of Bank Marketing，1997，（15）：264‐278
［9］Arjan Burgers，Ko de Ruyter，Cherie Keen et al．Customer expectation dimensionsof voice‐to‐voice service encounters：a scale‐development study．InternationalJournal of Service Industry Management，2009，（11）：142‐161
［10］Banwari Mittal，Walfried M Lassar．Why do customers swith ？The dynamicsof satisfaction versus loyalty．The Journal of Servives Marketing，1998（12）：177‐194
［11］Barsky，J D，Labagh，R．A strategy for customer satisfaction．The CornellHotel and Restaurant Administration Quarterly，1992，（33）：32‐37
［12］Burtenshaw D，bateman M，Asbworb G J．The European City．London：DavidFulton Publishers，1996（4）：26‐29
［13］Campbell etc．The Quality of American Life．New York：Russell Sage Foundation，1976Chales K．Brightbill．The Challenge of Leisure，New Jersey：PrenticeHall，1963
［14］Cardozo，Richard N．A Experimental Study of Cosumer Effort．Journal ofMarkteting Research 2，1965，（8）：42‐43
［15］Carr N．The Tourism‐Leisure Behavioural Continoum．Annals of Tourism Research，2002，29（4）：972‐986
［16］Cathy Parker，Brian P．Mathews Customer Satisfaction：contrasting academicand consumers’ interpretations．Marketing Intelligence & Planning．2001，（19）：38‐44
［17］Cecilia Hegarty，Lucyna Przezborska．Rural and Agri‐tourism as A Tool forReorganizing Rural Areas in Old and New Member States - A ComparisonStudy of Ireland and Poland ［ J ］．International Journal of Tourism Research，2005，7（2）：63‐77
［18］Charles K．Brightbill．Educating for Leisure‐Centered Living，1966
［19］Chon‐bum Seo， Leisure Industry in the 2000s， 1997， KiaEconomicResearch Institute
［20］Christopher R E et al．Leisure and Life satisfaction．1998
［21］Claes Fornell，Michael D Johnson，Eugene W Anderson，et al．The AmericanCustomer Satisfaction Index： Nature，Purposes，and Findings． Journal ofMarkteting，1996（6）：7‐18
［22］Con Sarah Rezak．sumer research sheds light on all aspects of resort timesharingbusiness Hospitality Management 21（2002）245‐255
［23］Cronin J J，Brady，M K，Hult，G．T．M．．Assessing the effect of quality，value，and customer satisfaction on consumer behavior intention in service environment．Journal of Retailing，2009，76（2）：193
［24］Crouch，D． Leisure／Tourism Geographies： Practices and Geographicalknowled‐ge．Routledeg，London．1999：299
［25］De Grazia．S．Of time，work，and leisure．New York，NY：The Twentieth Ce‐ntury Fund．
［26］Dube，L．，Renaghan，L．M．，Miller，J．M．．Measuring customer satisfactionfor strategic management． Cornell Hotel and Restaurant AdministrationQuarterly，1994，（35）：39‐47
［27］Dumazedier，J．Toward a Society of Leisure．New York：Macmillan，1967
［28］Elgin，D．et al．City Size and the Quality of Life．Washington D．C．：NationalScience Foundation，1974
［29］Eugene W Anderson，Claes Fornell．Foundations of the American CustomerSatisfaction Index．Total Quality Management，2009，11（7）：869‐882
［39］Fleischer，D．，Felsenstein． Support for Rural Tourism - Does it Make aDifference．Annals of Tourism Reasearch，2009，27（4）：1007‐1024
［31］Forehlich，G．S．，Welch，H．Meeting walk‐in patients’ expectations for testingeffects on satisfaction．3Gen Intern Med，1996，（11）：470
［32］Fornell c．A national customer satisfaction barometer：The Swedish experience，Journal of Marketing，vol．56，1992，6‐12
［33］Fornell c．Johnson M．D，Anderson E．W．et al．The American CustomerSatisfaction Index： nature，purpose，and findings． Journal of Marketing，1997，16（2）：129‐145
［34］Forza，C．& Filippini，P．TQM impact on quality conformance and customersatisfaction：A causal model．International Journal of Production Economics，1998，1（55）：11‐20
［35］Geoffrey Godbey．Leisure in Your Life：An Exploration．State College，PA：Venture Publishing，1999
［36］Getz，D． Planning for Tourism Business Districts，Annals of Tourism Research1993（20）：583‐600
［37］Goffman，E．The Presentation of Self in Everyday Life．Harmondsowrth：Penguin，1959
［38］Graeme Evans，Urban Leisure：Edge City and the New Leisure Periphery．British，Genesis，1998．182．
［39］Graham Gould，Why it is customer loyalty that counts （and how to measureit）．Managing Service Quality，1995（5）：15‐19
［40］Grigoroudis，E．& Siskos，Y．A survey of customer satisfaction barometers：Some results from the transportation －communications sector． EuropeanJournal of Operational Research，2004，01（152）：334‐353
［41］Gurin Gerald，Veroff&Felcd．Americans View Their Mental Health，NewYorkinc Books，1960
［42］Haksik Lee，Yongki Lee& Dongkeun Yoo． The determinants of perceivedservice quality and its relationship with satisfaction．Journal of Services Marketing．2009（14）：p217‐231
［43］Hirst，P． （1974）．Discipline and the Nature of Knowledge London： Routledge．
［44］Holbrook，M．B．Consumer value： a framework for analysis and reseach．London ；New Yok：Routledge，1999