As we have quoted you our rock bottom price， we can’t give you any more discount.我们的报价已是最低价，不能再多给折扣了。
-OK， I’ll think about it.好的，我会考虑的。
Refund &； Exchange
售后退换
Classic Sentences 经典句子
01|I’d like to return this shirt.
我想把这件衬衫退了。
02|I bought this T-shirt yesterday， but I find a stain here.
我昨天买的这件T恤，但是我在这里发现了一个污点。
03|Show me your receipt and I’ll return it for you.
请让我看一下收据，我马上把它退了。
04|It can be exchanged if there’s something wrong with it.
如果有问题，可以换一台。
05|That’s to bad. Well， I guess I have to return them.
太糟糕了。嗯，我想我得退货。
06|Do you have the receipt Please have it with you.
您有收据吗？请把它带来。
07|I’m afraid these shoes do not fit me best.
恐怕这双鞋子我穿着不合适。
08|I’d like to return this.
我想把它退掉。
09|I’d like to get a refund on this.
我想退掉这个东西。
10|I’d like to exchange this.
我想换掉这个东西。
11|Without receipt， I’m sorry I can’t help you.
没有发票，对不起我不能帮您。
12|You bought it on sale so you can’t return it.
你是在打折的时候买的，所以不能退还。
Useful Dialogue 实用会话
I Want My Money Back
(A customer comes to the shop with his broken shoes and demands a refund.)
Clerk： May I help you
Cathy： Yes， I’m afraid I bring you some trouble. My shoes have broken. Can I have a refund on them
Clerk： When did you buy it
Cathy： Last year.
Clerk： All our shoes are guaranteed for one year. It can be refunded， if there is something wrong with it in a year. May I see your receipt
Cathy： Yes， here you are.
Clerk： OK， you want to have a refund or you’d like to see the other shoes We have the same style of shoes. They are in stock at the moment.
Cathy： I’d like my money back.
Clerk： All right. You can get your money back if you go to the refund-counter with the receipt.
Cathy： Thank you for your help.
Clerk： You are welcome.
我想退钱
（一个顾客拿着一双有问题的鞋来商店，要求退货。）
店员：我能为您帮忙吗？
凯茜：是的，恐怕我要给您添些麻烦。我的鞋子坏掉了，我可以退货吗？
店员：您什么时候买的？
凯茜：去年。
店员：我们所有的鞋都担保一年，在一年内有什么问题，可以退货。我能看一下您的收据吗？
凯茜：在这儿呢。
店员：好吧。您是打算退还还是再看一下其它的鞋？我们现在还有同一款式的鞋。它们现在有货。
凯茜：还是退钱给我吧。
店员：那好，您拿着这个收据，到退货处，您就可以退货了。
凯茜：谢谢您帮了这么多忙。
店员：不用客气。
Notes 注释
refund [rifnd] v. 退还
guarante [ɡ 8rn’ti： ] n. 担保、保证
receipt [risit] n. 收据
小叮咛
①They are in stock at the moment. 它们现在有货。in stock表示“有库存，有现货”。例如：All our items are in stock now. 我们所有的商品都有现货。与in stock相反的是out of stock， 表示“缺货，已脱销，无库存”。例如：I’m sorry， that table is completely out of stock. 对不起，那种桌子现在已经完全脱销了。
In the library
在图书馆
Classic Sentences 经典句子
01|The books are due back on the eighth of October.
这些书10月8日到期。
02|You can renew the book if you can’t finish reading.
如果你没有看完这些书，你可以续借。
03|Can you tell me how to find books in the stacks here
你能告诉我怎样在架子上找到书吗？
04|How long can I keep it
我能借多久？
05|It’s due two months from tomorrow.
从明天起再过两个月到期。
06|How many books am I allowed to check out
我一次可以借出多少本书？
07|What if I’m not finished with it by the due date
到了归还日期我还没读完怎么办？
08|I’d like to renew the book for another week.
我想续借这本书一星期。
09|Please don’t forget to return them by the due time. Or you’ll have to pay fines.
★fine [fain] n. 罚款请别忘了按期还书。否则你得受罚。
10|You’ll have to pay the fine before you check those books.
在你借书之前你要先付清罚款。
11|He came out of the library with a large book under his arm.
他夹着本厚书走出了图书馆。
12|Please take good care of the book. Thank you.
请您爱护书籍。谢谢合作。
13|Please return your book(s) in thirty days.
请于30 日内归还图书。
14|Sorry， the books that you want are in circulation.
circulation [skjulein] n. 循环
对不起，您要的书已借出。
15|The reading room is large and quiet.
阅览室很大而且安静。
Useful Dialogue 实用会话
Borrowing Books
Lauren： Good morning， can I help you
Mia： Good morning. I want to look for some books for my dad.
Lauren： Well， what kind of books does he like
Mia： He is very fond of detective stories.
Lauren： I see. Has he read any detective stories before
Mia： Oh， yes！
Lauren： Do you know if he’s read this one
Mia： I’m not sure， but he probably won’t remember if he has. He is very forgetful.
Lauren： Ah！ He has a bad memory. How old is he
Mia： He is seventy-seven.
Lauren： I suggest you take this book. 2 It’s very interesting.
Mia： Thank you. That’s a good idea. He likes interesting books. Can you suggest another one
借 书
劳伦：早上好，有什么能帮您的吗？
米垭：早上好，我想给我父亲借几本书。
劳伦：好的，他喜欢什么类型的书？
米垭：他很喜欢侦探故事。
劳伦：明白了。他以前读过侦探故事吗？
米垭：噢，是的。
劳伦：你知不知道他读过这一本吗？
米垭：我不太确定，但是他可能不记得他是否读过了。他很健忘。
劳伦：啊！他记忆力不够好。他多大年纪了？
米垭：77岁。
劳伦：我建议你借这本书。这本书很有意思。
米垭：谢谢。那是个好主意。他喜欢有意思的书。你能给我再推荐一本吗？
Notes 注释
detective [ditektiv] a. 侦探的
probably [prbb()li] adv. 大概，或许
forgetful [fɡetful] a. 健忘的
小叮咛
①He is very fond of detective stories. 他很喜欢侦探故事。
be fond of： 爱好，喜欢。通常，be fond of不用于否定句。同样是表示“喜欢”“enjoy”往往夹杂着“享受，从中获得乐趣”的感觉，而be fond of就显得比较平淡了，只比“like”表达的程度稍微强烈一点点而已。例如：He was fond of drawing when he was a child. 他小时候喜欢画画。
At the Post Office
在邮局
Classic Sentences 经典句子
01|How long does it take by regular mail
普通邮件要多长时间？
02|Where would you like to send it
您想寄到哪里？
03|May I send this letter by registered post
我可以挂号邮寄这封信吗？
04|It usually takes about 3 days by airmail.
航空邮寄通常要3天时间。
05|It’s quicker to use airmail.
航空邮寄比较快。
06|I need this to go express mail.
我需要寄快件。
07|I want to mail this parcel to China.
我想把这个包裹寄往中国。
08|Can it go as printed matter
我能不能把它作为印刷品邮寄？
09|I’d like to pick up my package. This is the notice.
我想取我的包裹。这是通知单。
10|Please endorse it first.
请您先签收。
11|What is the charge for this parcel
这个包裹邮资多少？
12|Can I have the zip code for Shanghai
能告诉我上海的邮编吗？
13|How long will it take to get there
要多长时间能到那儿？
14|Do you know the fee for a letter to London
你知道寄封信到伦敦邮费要多少吗？
15|How much would this parcel cost me by airmail
这个包裹的航空邮费是多少？
Useful Dialogue 实用对话
Sending a Parcel
Jackie： Can I help you
Maria： I want to send this package to Liverpool.
Jackie： What does it contain
Maria： A vase.
Jackie： By airmail or ordinary mail
Maria： By airmail， though it’s more expensive.
Jackie： Do you wish to insure it
Maria： Since it can be broke easily， I would like to insure it. I’ll have it insured for 100 dollars.
Jackie： OK. And you should fill out the form for the package and clearly state its content and value.
Maria： OK. How much should I pay
Jackie： Let me weight it first. Oh， the postage is 70 dollars.
Maria： Here is the money. Thank you.
寄包裹
杰基：有什么需要我帮您的吗？